Touching these parts can result in clogs, ink failure, and bad electrical connections. Tap water might damage the product. Modify your browser’s settings to allow Javascript to execute. Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth. The Virtual Agent is currently unavailable.

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Thank you for your patience.

You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.

Learn more about HP’s privacy policy. You can follow the question or vote as helpful, but you cannot reply to this thread. Remove and reseat the problem cartridge If the cartridges are not installed correctly, or if the tape hpdsekjet on the cartridge, the product will not detect the cartridges.

Perform a power reset. Clean the paper rollers Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues.

HP Deskjet D2400 Printer series Video Tutorials

Javascript is disabled in this browser. Please verify your product is powered on and connected, then try again in a few minutes. Press the Power button to turn off the product.


Not sure which drivers to choose? HP Download and Install Assistant makes it easy to download and install your software. Remove the problem cartridge. Select an operating system and version to see available software for this product.

Do not touch the electrical contacts or the ink nozzles. If the issue persistscontinue with the next solution. Select your operating system and version. The type of labels or paper might be inconsistent with the product settings. The Printer Toolbox opens.

HP Deskjet D Printer series | HP® Customer Support

A ‘ Paper jam ‘ message might display on the computer The Power light blinks and a ‘ Paper jam ‘ message might display on the computer. Before you begin, make sure that the cartridges are compatible with your product. The printer is not connected to a computer or the HP software is not installed If the product is not connected to a computer, hldeskjet the HP software is not installed, there is no message displayed on the computer. Do not touch the copper-colored electrical contacts or the ink nozzles.

Pull the pink pull-tab to remove the tape. This product has a Power light that is on continuously during normal printing functions hpdesskjet that blinks briefly when a print job is canceled. Print a self-test report Follow these steps to print a self-test report. We were unable to retrieve the list of drivers for your product.


See your browser’s documentation for specific instructions. Do not remove the copper-colored strip. Make sure that the type of paper listed in the Type is drop-down list matches the type of paper loaded in the product.

HP Deskjet D2400 Printer series

Align the pegs on the right side of the door, and then push the door forward until it snaps into place. While holding down the Power button, open and close the cover on the d4200 four times. Wait for the carriage to move to the center of the product. If you do not have a replacement cartridge, you can still print in ink backup mode. I don’t see my operating system.

If you remove the tri-color cartridge, printouts will be in grayscale.