Push the cartridge in firmly until it snaps into place. Hold the cartridge with the HP logo on top, and insert the new cartridge into the empty cartridge slot. If you are dissatisfied with the quality of your printouts, increase the print quality. HP Download and Install Assistant. How does HP install software and gather data? Sometimes, print quality issues can be resolved during a period of inactivity.

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This tool applies to Microsoft Windows PC’s only. Load unused, plain white, U. Warranty removed from product: Up to 30 sheets 17 mm or 0.

Product sold by third party: Look at the estimated ink levels on the Home screen of the printer control panel. Recycle or discard the page.

Fixing Print Quality Problems for the HP Officejet J6400 All-in-One Printer Series

Examples of horizontal streaks and vertical streaks in the printout. Europe, Middle East, Africa. The Launch Pad screen displays. On the printer control panel, press Setup. The list of recommended drivers for your product has not changed since the last time you visited this page. See your browser’s documentation for specific instructions. Aligning jp cartridges is necessary to obtain the best possible print quality.


From the Media drop-down, select the paper type that matches the paper loaded in the input tray and then select the desired print quality. HP has scanned your product but currently has no suggestions for lrinter updates.

How does HP install software and gather data? Load only clean, wrinkle-free paper into the product.

HP Customer Support – Software and Driver Downloads

Click Downloadand then follow the on-screen instructions to save the software to your computer. If these steps resolved the issueyou do not need to continue troubleshooting. To save your settings for future print jobs, select Save in the Presets menu, and then name the new preset. Identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you know which cartridge is the problem.

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HP Officejet J All-in-One Printer series Troubleshooting | HP® Customer Support

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Images that are enlarged too much might appear fuzzy h6400 blurry. Thus, the warranty has been removed from this product. Connect the phone cord. Sometimes, print quality issues can be resolved during a period of inactivity. Usually, the smoother side is the “print side,” and sometimes the non-print side has a logo of the paper manufacturer on it.


Macintosh minimum and recommended system requirements Operating system. This selects Tools and then Clean Print Cartridge.

Check the paper Use the following guidelines to make sure that the paper you are using is appropriate for h; print job. If the alignment failed or the alignment page did not print correctlycontinue to the next solution. Inappropriate paper usually causes vertical streaks in printouts or, if the problem occurs on a copy, dirty scanner glass usually causes the issue. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.