Run the Print and Scan Doctor. Turn off the printer. If you need to change the operating system, click Change , select your version, and then click Change. HP encountered an error while trying to scan your product. Search Windows for fax , and then click Windows Fax and Scan in the list of results.

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The Virtual Agent is currently unavailable. The serial number provided does not match the previously selected product. This product was sold by a third party.

Please enter a Product Number to complete the request. Asia Pacific and Oceania.

HP Customer Support – Software and Driver Downloads

HP has scanned your product but currently has no suggestions for driver updates. Choose a different product.

If these steps did not resolve the issue, continue to the next step. Search Windows for faxand then click Windows Fax and Scan in the list of results. This product was designated to be returned to HP. The serial number provided does not match the previously selected product.


HP Officejet J All-in-One Printer How to | HP® Customer Support

This process can take several minutes depending on the number of warranties being checked. From the bin folder, right-click the hpqste Not sure which drivers to choose? Create a new custom scan shortcut: Try scanning workarounds Use these workarounds to scan if the solutions did not resolve the issue. If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

Any warranty support needed would be completed by the third party that sold the product. Modify your browser’s settings to allow Javascript to execute. Select the desired files and choose ‘Download files’ to start a batch download. Please wait while we process your request.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows) | HP® Customer Support

If you see white checkmarksthe printer passed the tests. On the Scan offciejet, click the Webscan application. This product was sold by a reseller.

Set up other optional default scan job officejeh, such as scan shortcuts and preview options. Place the document or photo that you want to scan on the scanner glass, or load it into the automatic document feeder ADFif your printer has one. Europe, Middle East, Africa.


HP Officejet J4550 All-in-One Printer User Guides

If the installation failedofficeejt firewall software is not causing the issue. The Virtual Agent is currently unavailable. Follow this checklist to stop these prints: This page requires Javascript. Select your operating system and versionChange Detected operating system: Try to scan again.

Click Settingsclick Scan Settingsthen select Scan to See your browser’s documentation for specific instructions.

Do not load photos in the ADF. Click File or the menu iconand then click From scanner or camera.