HP Download and Install Assistant. This product has been exchanged for a new or refurbished product. It failed to scan the entire side of either side, giving me an error saying there was insufficient image to form a page. Turn on the printer and place it close to the computer and within range of the router during the setup procedure. Mac Set up your HP printer on a local wireless network with a Mac computer.

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Touch Wirelesstouch Wireless Setup Wizardand then follow the a10 instructions to select your network and enter the password to complete the connection.

Did you try to perform a hard reset on the printer and check? Load letter or A4, unused, plain white paper into the product input tray. Memory card slot locations.

HP Officejet Pro 8500A (A910) Printers – Wireless Printer Setup

Choose a different product series. Lift the printhead out of its slot. The Setup Menu displays.


During the guided installation, select Wireless as the connection type. If it copies slowly, then try to perform a hard reset from this link: Load plain paper Use the following steps to load paper in the product. Asia Pacific and Oceania. Solution and Diagnostic Data Collection. Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Message 5 of Product sold by third party: Officejft am having exactly the same problem. If the product is not already on, press the Power button to turn it on.

What if I do not know my wireless network name or password?

Inserting the USB drive in any other way might damage the card and the product. Asia Pacific and Oceania.

Officejet Pro A slow after update – HP Support Community –

The product stops responding. How does HP install software and gather data? Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. This page requires Javascript.

HP Customer Support – Software and Driver Downloads

The message ‘Printhead missing’ displays on the control panel. Grasp the cartridge, and then pull it firmly towards you to remove it from the product.


Do not touch the nozzles on the printhead. Do not use water or other cleaning materials. The Virtual Agent is currently unavailable. HP needs to investigate this. Try the following solutions in the order presented to resolve the issue.

Lfficejet not leave photo paper in the main tray for extended periods of time. Adjust paper width guides in Tray 2. Load up to sheets of plain white paper in the center of the tray, with the print side down and short edge forward. Reset the product Follow these steps to reset the product, and then try the task again.