Clean the paper rollers through the rear access door Gather the following materials:. Community Box Recommend a new version of this software Click here to translate the product description. HP Download and Install Assistant makes it easy to download and install your software. Simply click in the Community Box above. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. Open the top cover. Results 1—1 of 1 1.

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Move the paper length guide inward. The carriage might move to the center of the product. Reattach the rear access door.

Follow these steps to clear any jammed paper. The Virtual Agent is currently unavailable. Modify your browser’s settings to allow Javascript to execute.

HP Color LaserJet dn Printer – Driver Downloads | HP® Customer Support

Remove the rear access door. Clean the rollers with the damp cloth. Make sure that the carriage can move freely Press the Power button to turn on the product. Enter the e-mail address of the 5550 Add your own personal message: The yellow arrow points to the Black Cartridge Problem icon. The list of all available drivers for your product is shown above. Press the buttons on the sides of the duplexer at the same desljet, and then pull the duplexer toward you to remove it.


Plug the product directly into a wall outlet If the product connects to a power strip, try connecting the product directly to a wall outlet. Click here to review our site terms of use. Follow these solutions in the order presented to resolve the issue. Printer driver download free hp deskjet Inc Date added: Pulling the paper out too quickly increases the chances of damaging the product. If the issue persistscontinue to the next solution.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If these steps resolved the issueand the test page printsthere is no need to continue troubleshooting.

Make sure to clean the paper pick roller thoroughly. Solution No action is required.


The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Move the paper guides outward. Select all Deselect all. Press the cloth against the paper feed rollers and then rotate them upward with your fingers.


Never remove paper from the front if you can pull it from the back of the product or inside the paper tray first. Clean the rollers Dust or paper residue on the rollers inside the product might cause paper feed issues.

This xeskjet requires Javascript. Login or create an account to post a review. Check the power connection. All lights are off The following light pattern displays on the control panel:.

Use both hands to pull whole sheets of paper to avoid tearing them. HP is compiling your results. Modify your browser’s settings to allow Javascript to execute.