How satisfied are you with this reply? Thus, the warranty has been removed from this product. Both are to be purchased not free. Sorry this didn’t help. Then follow the instruction to uninstall the driver. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

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Check if it helps. Asia Pacific and Oceania. Sivaswami’s post on June 14, Dear Niyma Yoten Thanks for the response. Please try again shortly. Select from the products you own. Select your operating system and version. Please verify your product is powered on and connected, then try again in a few minutes. Dear Niyma Yonten Thanks for your response.

I realize the inconvenience you are experiencing with Windows Any warranty support needed would be completed by the reseller that sold the product. Right click on the Scanner driver and click on Uninstall. Are you able to use printing function?

Please make a different selection, or visit the product homepage. Modify your browser’s settings to allow Javascript to execute.


Unable to determine warranty status. We were unable to retrieve the list of drivers for your product.

HP ScanJet G Photo Scanner – flatbed scanner – desktop – USB Overview – CNET

This product was sold by a third party. Asia Pacific and Oceania. Product sold without warranty: The serial number provided does not match the previously selected product. Select all Deselect all.

HP Scanjet G3010 Photo Scanner User Guides

Am sorry none of the above you suggested have worked including compatibility mode installation. Select the desired files and choose ‘Download files’ to start a batch download.

Is my Windows version bit or bit? I have the same question Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

HP ScanJet G3010 Photo Scanner – flatbed scanner Series

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Please wait while we process your request. Europe, Middle East, Africa. My contention is When the scanner was working perfectly with WIndows 7 over last 3 years, By upgrading to Windows 10 why should be made to buy extra software which neither HP nor MicroSoft guarantees.


HP Scanjet G Photo Scanner drivers – Download

This product has been exchanged for a new or refurbished product. When you say that “including compatibility mode installation”, have you tried to reinstall Windows 7 driver compatibility mode?

Look at the System Information file attached for details. Please use the product number and serial numbers of the new product to validate warranty status. Scaniet HP identify any out-of-date or missing drivers and software. You can follow the question or vote as helpful, but you cannot reply to this thread.