ACTIVBOARD USB DRIVER
If the ActivBoard is detected by the computer but the ActivPen is not working, go to the Pens tab and ensure that the Mouse option is selected. Click the ActivManager icon and select Control Panel. Once installed, you will see the ActivManager icon appear in your toolbar or system tray, depending on your operating system. If you have a Promethean ActivBoard System, power off your projector with the remote control and wait for the fans to stop before unplugging the power supply from the wall. Your privacy is very important to us. If you continue without changing these settings, you consent to this. If there is an error status, manually update the ActivDriver following article
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If you have a Promethean ActivBoard System, power off your projector with the remote control and wait for the fans to stop before unplugging the power supply from the wall.
If your ActivBoard is not detected by the computer, ensure your cables are connected securely, check the ActivBoard is powered and try all available USB ports on your computer. Check the Device Manager again to see if the computer is detecting the ActivBoard. Select Calibrationthen Quick actuvboard Precision.
Please consult article for more information.
For this reason, we process data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws.
On the Hardware tab, you can check the version of ActivDriver installed on your computer and compare to the latest version on our Support site. Everyone is welcome to follow this guide, but we advise against moving any equipment or working within critical components of your operating system unless you have experience and are comfortable doing so.
You can download the update from our Support site. If you us need technical support, please contact us. If you continue without changing these settings, you consent to this. Reconnect the power supply and USB cable.
If the ActivBoard is not listed, check whether you have a wallbox or any adaptors. If the ActivBoard is listed in the Hardware tab, it has been recognised by the computer and you will be able to use the ActivPen as normal. Click the ActivManager icon and select Activboars Panel.
Five Things to Check for Connection Issues – ActivBoards
If there is an error status, manually update the ActivDriver following article Once installed, you will see the ActivManager icon appear cativboard your toolbar or system tray, depending on your operating system. If you have an older version of ActivDriver, please update it by downloading and installing the latest version.
If the ActivPen is not interactive, try another working ActivPen. If none of the devices in this section have an error status and you do not see a device named Promethean ActivBoard, please perform the following steps.
If the issue persists please contact Promethean Sctivboard Customer Support. If you see a red X on your ActivManager icon this indicates that the ActivBoard is not detected by the computer.
Close this window and click on your ActivManager icon in the system tray. Alternatively, take this computer to another known working ActivBoard to see if it works properly. If you are a Linux user, please consult article for further information.
1st Generation ActivBoard
Your privacy is activgoard important to us. Ensure that all of the cables are correctly connected, including the USB cable that plugs into the upper left corner behind the ActivBoard.
Disconnect any adaptors or extension cables from the ActivBoard and computer and connect only the cabling that came with uwb ActivBoard. If the ActivBoard is detected by the computer but the ActivPen is not working, go to the Pens tab and ensure that the Mouse option is selected.
Promethean cannot support third party cabling, including USB extension cables or adaptors. Ensure the latest version of ActivDriver is installed.